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Here at Enline plc we have been providing technical support for our customers since the company was founded in 1985.
The Support department has continued to build on its security and computing experiences to develop our support offerings. Using ITIL compliant processes and under the framework of ISO 9001 certification; the service we provide is as flexible as you require:
ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by hundreds of organisations around the world, it provides a systematic and professional approach to the management of IT service provisioning. It is supported by a comprehensive qualification scheme, accredited training organisations, and implementation and assessment tools. Enline has adopted this worldwide industry standard for support. Our qualified ITIL consultants follow the ITIL structured framework for managing the quality and quantity of our customer support process. The best-practice processes promoted in ITIL both support and are supported by the British Standards Institution’s Standard for IT Service Management (BS15000).
Enline's service is delivered with our valued SupportWeb customer portal, which allows our customers to raise, track, update and run reports on support calls at any time. The information gained from the SupportWeb allows Enline to track trends in support calls allowing us to identify areas where additional resources may be required.
Utilising various remote access methods Enline can securely access your systems, this can be using either a web based remote access product, RAS Dial-up, Client-to-Site VPN or Site-to-Site VPN connectivity, our experience in security give us a unique insight into customer security, ensuring our remote connectivity meets your specific security policy.
Working closely with our customers and partners, Enline support has gained the respect of both manufacturers and customers alike.
For more detail on support for specific market areas please make a selection from the left.
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